1. Thank you for choosing Befykar merchandise! We hope you love it! If you wish to return or exchange an item, you must do so within 7 days of receiving your parcel. Our response time is 48 hours after we receive your request. Returns or exchanges requested after 7 days will not be accepted. 

2. Your shipping address will be picked up by us once your return or exchange request has been approved. 

3. You will be requested to ship your items back to us using a reputable courier partner that provides a tracking number if reverse pickup is not available for your pincode. Within 10 days from the date of the return request, our warehouse must receive the return shipment. 

4. Reverse pickups require the original packaging to be intact. The items must be unused, unwashed, in their original condition, and with their original tags and labels attached. It is crucial that all items be resalable - returns and exchanges will not be accepted if the items have been used or received without their original packaging or labels. 

5. Upon receiving your reverse shipment, we will notify you. In the event the return shipment meets the above requirements, a return/exchange will be processed. 

6. Shipping fees and COD charges are non-refundable. 

7. A replacement will be sent upon receipt of the returned shipment in the event of an exchange. Our system will send you a payment link for the balance amount if the replacement item costs more than the original item. As an alternative, if the replacement item's price is lower than the original item's price, the balance will be refunded. 

8. Exchanges, when requested, are limited to one-time only.

9. The following products are not eligible for returns or exchanges:

It is not possible to return merchandise purchased on sale. A processing fee of INR 149 applies to garment exchanges for size only.In order to ensure a safe environment for infants (0-6M) we do not accept returns or exchanges.

ORDER CANCELLATION:

1. Our cancellation policy applies to orders that have not yet been shipped.Orders cannot be canceled once they have been shipped. Customer Care must be contacted before your order is dispatched if you wish to cancel it. Our response time is 48 hours after we receive your request. 

2. Depending on whether your pre-paid order meets the above requirement, you may receive a store credit for the full value or a refund in your original payment method. 

DAMAGES: 

1. Packing our merchandise with utmost care and love is our top priority. Please refuse to collect your package if it is in poor condition or has been tampered with. Notify our Customer Care team immediately. Fresh shipments will be sent as soon as possible.
2. Customer Care must be contacted within 48 hours of receiving your parcel if the merchandise is damaged. You will receive a response within 48 hours of submitting your request. It is not possible to exchange or return items that have been damaged after 48 hours.
3. Photographs of the damaged product might be required and requested by us to assess the case and the cause of damage. This is to provide you with proper solution and close the case.
4. If the product is damaged then we will replace the product free of cost. In case we are unable to deliver a replacement then the next alternative would be to send you a refund to your original mode of payment (we will bank transfer if you have paid through COD medium) 

REFUND POLICY:

We will provide a cashback if you have placed a return request. Shipping fees and COD charges are non-refundable. 

SALE POLICY: 

1. Garments bought on sale are not always eligible for return or size exchange
2. If a product is bought on sale then we can offer a change in garment size at a processing fee of @149 depending on stock availability.
3. Shipping fees and COD charges are non-refundable. 

In case of any queries, you can chat with us, or e-mail us at admin@befykar.in, or call/WhatsApp us at +91 8777 465 093.Our team of experts will handle your query and provide solutions immediately.