1. Can I modify my delivery address?
You can modify the address only before the product is processed for shipping.
2. Can I open and check the contents of my package before accepting delivery?
You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by contacting our customer care team.
3. What is the minimum cart value for prepaid orders?
For prepaid orders, orders above INR 299 are eligible for free delivery.
4. My transaction failed but the money was deducted from my account. What should I do?
We regret the inconvenience caused. Please visit our Contact Us page available on the website with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.
5. What is Befykar’s 15-day Return Policy?
Befykar gives you the option to replace and/or return the products bought within 7 days of the receipt of the order. You can return/replace the product if you are not satisfied:
- With the quality of the product
- With the fitting of the product
- Or if you receive a defective product
6. If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request within 7 days of the product delivered. You will also have the option to choose a refund for the product.
7. Do you customize products?
Yes! We do customize products are per your requirements. Kindly contact us for this service.
8. Are there any hidden charges?
No, all products are inclusive of taxes.
9. Is it safe to use a prepaid payment method for purchase on Befykar?
Your online transactions on Befykar are secured with the highest levels of transaction security currently available on the Internet. All credit card and debit card payments on Befykar are processed through secure and trusted payment gateways managed by leading banks. Get in touch at firstname.lastname@example.org for any other questions. We would be happy to help you!